1. What payment methods do you accept? We accept payments via major credit cards (Visa, MasterCard, American Express) as well as PayPal.
2. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s website.
3. What is your return policy? We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return unworn items in their original packaging for a full refund or exchange.
4. Do you ship internationally? Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination.
5. How do I determine the right size for me? We provide a size guide on each product page to assist you in finding the perfect fit. If you have any questions about sizing, feel free to contact our customer service team.
6. Are your products covered by warranty? Our products are covered by a manufacturer’s warranty against defects in materials and workmanship. Please contact us if you believe your item is defective.
7. How can I contact customer service? You can reach our customer service team via email at contact@timberbootza.com during our business hours.
8. Do you offer gift cards? Yes, we offer gift cards that can be purchased and redeemed on our website. They make the perfect gift for any occasion.
9. Can I change or cancel my order after it has been placed? We process orders quickly to ensure prompt delivery. If you need to make changes or cancel an order, please contact us immediately. Once an order has been shipped, changes may not be possible.
10. How can I stay updated on new arrivals and promotions? Stay connected with us on social media (Facebook, Instagram) and subscribe to our newsletter for the latest updates on new arrivals, promotions, and exclusive offers.
If you have any other questions or concerns, please don’t hesitate to contact us. We’re here to help!