Thank you for shopping at Timberbootza! We want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy to understand our guidelines for returning items and requesting refunds.
1. Return Eligibility
- You may return unworn and unused items within 30 days of the delivery date for a full refund or exchange.
- Items must be returned in their original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email address] or [phone number] to request a Return Merchandise Authorization (RMA) number.
- Pack the items securely in the original packaging and include the RMA number on the outside of the package.
- Ship the package to the address provided by our customer service team.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refund Processing
- Once we receive your return, we will inspect the items and process your refund within [number of days] of receipt.
- Refunds will be issued to the original payment method used for the purchase.
5. Exchanges
- If you would like to exchange an item for a different size or color, please indicate your preference when requesting the RMA number.
- Exchanges are subject to availability. If the requested item is out of stock, a refund will be issued instead.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item or issue a refund as appropriate.
7. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
Email: [email protected]